Human Service Worker II

Description

Fairfax County’s Division of Public Assistance & Employment Services (PAES) is looking for compassionate and driven individuals to join our team as Human Service Worker II (HSW II).

At DFS, we are more than just a government agency – we are a crucial part of our community, dedicated to strengthening the well-being of individuals, children, and families. We do this by providing vital resources, creating partnerships, and delivering high-quality services. If you’re ready to use your skills to make a positive impact, this is the opportunity for you!

Why join us?

Impactful Work: Help vulnerable populations get access to life-changing programs like SNAP, Medicaid, TANF, and more.

Diverse Community: Work with people from all walks of life in one of the most multicultural counties in the nation.

Room to Grow: Potential for advancement, training, and professional development.

Flexibility: Telework eligible after your first 30 days of employment.

Competitive Salary: Starting at $54,330.43– $90,550.51 annually.

Impactful Work: Be part of a team dedicated to uplifting underserved communities.

Growth Opportunities: Whether you’re starting as an HSW II or at an entry-level position (Human Service Worker I), our training programs will prepare you for future success and promotional opportunities within the division.

Work-Life Balance: Telework options, training support, and a team-oriented environment.

Job Description – What You’ll Be DoingBe the first point of contact for individuals and families seeking assistance through public programs.
Conduct comprehensive assessments for medical and financial needs.
Perform in-depth phone interviews, gather necessary information, and assist clients with applications.
Interpret and explain complex federal, state, and local program policies to clients in a clear and empathetic manner.
Make referrals to other resources and services to ensure clients’ diverse needs are met.
Manage high caseloads in a fast-paced environment using state and local IT systems.

Your work makes an immediate difference by helping clients access public benefits, coordinating services, and offering a foundation for their future success.

This position may be filled as an underfill at the Human Service Worker I level. Underfill requirements are noted below in the Employment Standards section.

Requirements

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field. Some positions in this classification may be assigned to the Public Assistance Program in which the one year of professional level human services or related experience referenced above must specifically be in public assistance programs. Candidates appointed to these positions without the requisite year of professional public assistance programs experience will be hired at the Human Service Worker I grade level, and upon satisfactory completion of a one year Public Assistance Program training appointees will be eligible for a non-competitive promotion to the Human Service Worker II grade level. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement. UNDERFILL REQUIREMENTS: This position may be underfilled as an Human Service Worker I (Grade S18; $50,839.78 - $84,732.96 Annually). The employment standards for the Human Service Worker I are: any combination of education, experience, and training equivalent to the following: graduation from an accredited four-year college or university with a bachelor's degree. Candidates appointed to these positions at the Human Service Worker I grade level will be eligible for a non-competitive promotion to the Human Service Worker II grade level upon successful completion of the underfill agreement. Underfill candidates must be able to meet the minimum qualifications of the Human Service Worker II within two years of the job announcement's closing date of 6/5/26.   PREFERRED QUALIFICATIONS: Bachelor's degree. 1 year of current or recent experience determining eligibility for Medicaid, SNAP, and/or other public assistance programs in the state of Virginia. Knowledge of federal, state, and local laws governing Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief, and/or Refugee Cash Assistance programs and the ability to apply them correctly. Experience in using Virginia state systems; VaCMS, MMIS, and SPIDeR. Clear and concise oral and written communications skills. Excellent organizational and interpersonal skills. Ability to schedule and manage large workloads and the ability to meet stringent deadlines. Experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications; and the willingness to learn new applications and systems as needed. Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a face-paced, changing environment. Strong analytical, problem-solving, and decision-making capabilities. Team player with the ability to take initiative and work well independently. Past or present work experience as a Human Service Worker for Fairfax County. NECESSARY SPECIAL REQUIREMENTS: The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services Registry check. PHYSICAL REQUIREMENTS: Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. All duties performed with or without reasonable accommodations.

Benefits

Fairfax County Government strives to provide employees and their families with programs, tools, and resources to help them life healthy and balanced lives. In addition to pay, "benefits" are an important part of an employee's Total Rewards compensation and Fairfax County Government offers employees a robust package of benefits. Depending on employment status, this may include a choice of medical plans which all include prescription drug, behavioral health, and vision coverage, optional dental coverage, life and long term disability insurance, pre-tax savings plans, and more.

Professional qualifications

  • Bachelor’s degree

Job industry

  • Human and Social Services

Pay amount

$50,839.78 - $84,732.96 Annually

Pay type

Yearly
  • Full Time
  • Fairfax, VA